Terms and Conditions
Effective Date: August 7, 2026
These Terms and Conditions (“Terms”) govern your use of www.jannmade.com (the “Website”) and your purchase of products from JannMade (“we,” “our,” or “us”).
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
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1. Eligibility
By using this Website, you represent that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
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2. Products
JannMade specializes in handmade products. Because each item is individually crafted:
- Slight variations in color, texture, size, or appearance are normal and should not be considered defects.
- Product photographs are intended to represent the item as accurately as possible, but colors may vary depending on your screen or device settings.
- We reserve the right to modify or discontinue products without notice.
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3. Pricing
All prices are listed in U.S. Dollars (USD).
We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been accepted.
Applicable sales tax will be added where required by law.
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4. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Cancel orders due to pricing errors, inventory shortages, suspected fraud, or other unforeseen circumstances.
If your payment has already been processed, any canceled order will be refunded using the original payment method.
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5. Payment
Payments are securely processed through GoDaddy Payments.
JannMade does not store your complete payment card information.
By submitting payment, you represent that you are authorized to use the selected payment method.
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6. Shipping
Processing times may vary because all products are handmade.
Estimated shipping times are provided for convenience only and are not guaranteed.
Once an order has been delivered to the shipping carrier, JannMade is not responsible for delays caused by:
- Weather
- Carrier delays
- Customs processing
- Incorrect shipping information provided by the customer
- Events beyond our reasonable control
Customers are responsible for providing accurate shipping information.
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7. Returns and Exchanges
Due to the handmade nature of our products, returns and exchanges are subject to our Return & Refund Policy.
Unless required by law or otherwise stated:
- Personalized or custom-made items cannot be returned.
- Items must be returned in unused condition.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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8. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will work with you to resolve the issue as quickly as possible.
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9. Intellectual Property
All content on this Website, including but not limited to:
- Logos
- Product names
- Photographs
- Graphics
- Text
- Designs
- Artwork
is the property of JannMade and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
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10. User Conduct
You agree not to:
- Use the Website for unlawful purposes.
- Attempt to gain unauthorized access to the Website.
- Upload malicious software.
- Interfere with Website operation.
- Copy or exploit Website content without permission.
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11. Limitation of Liability
To the fullest extent permitted by law, JannMade shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this Website or the purchase or use of our products.
Our total liability shall not exceed the amount paid for the applicable order.
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12. Disclaimer
This Website and its contents are provided “as is” without warranties of any kind, either express or implied, except as required by applicable law.
We make reasonable efforts to ensure product descriptions and pricing are accurate but cannot guarantee that all information will always be free of errors.
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13. Privacy
Your use of this Website is also governed by our Privacy Policy.
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14. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles.
Any disputes arising from these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the state or federal courts located in Washington.
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15. Changes to These Terms
We reserve the right to update these Terms at any time.
Changes become effective immediately upon posting on this Website. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
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16. Contact Information
If you have questions regarding these Terms and Conditions, please contact us:
Email: support@jannmade.com
Shipping Policy
Effective Date: August 7, 2026
Processing Time
Because our products are handmade, processing times may vary depending on the item and current order volume.
- Most orders are processed within 3–7 business days.
- Custom or personalized items may require additional production time.
- Processing time does not include weekends or U.S. federal holidays.
If there is an unexpected delay with your order, we will contact you using the email address provided during checkout.
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Shipping Methods
Orders are shipped using reputable carriers such as:
- USPS
- UPS
- FedEx
The shipping carrier used may vary depending on the destination, package size, and shipping option selected at checkout.
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Shipping Rates
Shipping costs are calculated at checkout based on:
- Package weight
- Package dimensions
- Shipping destination
- Selected shipping method
Any applicable taxes or fees will also be displayed before your purchase is completed.
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Delivery Estimates
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available when offered at checkout
Delivery times are estimates only and are not guaranteed.
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Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information, if available.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
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Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
JannMade is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will make every effort to update your order before it ships.
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Lost, Stolen, or Delayed Packages
Once your package has been accepted by the shipping carrier, ownership and responsibility for delivery transfers to the carrier.
JannMade is not responsible for:
- Shipping delays caused by the carrier
- Weather-related delays
- Customs delays
- Lost or stolen packages after confirmed delivery
- Delivery issues beyond our reasonable control
If your package is delayed or appears to be lost, please contact the shipping carrier first. If you need additional assistance, we are happy to help where possible.
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Damaged Shipments
If your order arrives damaged:
- Keep all original packaging.
- Take clear photographs of:
- The damaged item
- The shipping box
- Any visible damage to the packaging
3. Contact us within 7 days of delivery.
We will work with you to determine the appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.
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International Shipping
International shipping may be available for select destinations.
Customers are responsible for any:
- Customs duties
- Import taxes
- VAT or GST
- Brokerage fees
- Other charges imposed by their country’s customs authorities
These charges are not included in the purchase price or shipping cost unless otherwise stated.
International delivery times may vary depending on destination and customs processing.
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Shipping Restrictions
Some products may not be available for shipment to certain locations due to carrier restrictions or applicable laws.
If we are unable to fulfill your order because of shipping restrictions, we will contact you and issue a refund if necessary.
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Contact Us
If you have questions about your shipment or this Shipping Policy, please contact us:
Email: support@jannmade.com
Return and Refund Policy
Effective Date: August 7, 2026
Returns
We accept returns of eligible items within 30 days of the delivery date.
To qualify for a return, an item must:
- Be unused and in its original condition.
- Be returned in its original packaging, when possible.
- Include all original accessories or components, if applicable.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be eligible for a refund.
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Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged or defective:
- Custom or personalized products
- Clearance or final sale items
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Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of receiving your package.
Please include:
- Your order number
- A description of the issue
- Clear photographs of:
- The item
- Any damage
- The packaging
After reviewing your claim, we may offer:
- A full or partial refund
- Store credit, when appropriate
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How to Start a Return
To request a return, please contact us before sending your item back.
Include:
- Your full name
- Order number
- Reason for the return
Return requests may be sent to:
Email: support@jannmade.com
Return instructions will be provided after your request has been reviewed.
Please do not return items without first contacting us.
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Return Shipping
If the return is due to:
Our error (incorrect, damaged, or defective item):
- JannMade will cover reasonable return shipping costs or provide a prepaid return shipping label, when applicable.
Customer preference (changed your mind, ordered the wrong item, etc.):
- The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of our error.
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Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
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Order Cancellations
Orders may be canceled before production or shipment begins.
Because many of our products are handmade or made to order, we cannot guarantee cancellation once work has started.
Custom or personalized orders cannot be canceled once production has begun.
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Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery times are outside of our control.
If your package appears to be lost, we encourage you to first contact the shipping carrier.
If you need assistance, please contact us and we will do our best to help resolve the issue.
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Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email: support@jannmade.com
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